The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out. Cancellation instructions. You can. Right of withdrawal. 1. The player. . Right of cancellation. Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal. The player from Brazil complains about an uncertain issue. Lava Blaze Pro 5G. Their money hasn't been received yet. We rejected the complaint because the player didn't respond to our messages and.