Even so, my withdrawal was cancelled (on 21th august) due to some kind of ecopayz number account error (which is not true). It has been 5 days since I made my withdrawal - the online chat assistance confirmed that they were going to process my transaction yesterday. . spoke to. Hi my withdrawal was cancelled and reversed back on to the casino account. I have sent in forms of I'd including my passport. In order to complete the fully. bank card. utility bill.