casino and raise a complaint on 19th May My complaint was acknowledge on 22th May 23 whit ref casino failed to. The player from Italy complains about an uncertain issue. El jugador de Brasil se queja del largo proceso de verificación. hace 1 año. We rejected the complaint because the player didn't respond to our messages and questions. Resumen del caso. We are giving back 10% of your overall losses when you play your favourite. We rejected the complaint because the player didn't. Original Traducción. . Access exclusive perks and get rewarded for playing your favourite casino games.